Hertz Hurts

Can you believe that Hertz gave away our reserved and partially paid for auto. They blamed us because we did not arrive at the exact time of our reservation. We have quite a to do with the clerk and eventually she reluctantly gave us a piece of paper saying that they did not have an automatic car for us. Perhaps I will get a refund. I am not sure. In any event, we rented a car from the next place over--beautiful, brand new, and cheaper. But whether I get a refund from the first place, I will not know.